Frequently Asked Question(FAQs)

Help! I need to change/cancel my reservation!

Help is on the way: if you booked your travel on the HANGZUP site with one of our providers or were redirected from our site to a provider's web page to complete your booking, then you'll need to get in contact with the provider directly. Not sure who your provider is? Our partnering travel providers take your data privacy seriously, which is why HANGZUP doesn't have access to your booking to make changes or resend confirmation emails.

When I click a deal on your site it tells me that the price has gone up! What's up with that?

Because we're searching hundreds of other travel sites at once, sometimes there are accuracy issues with the information we're receiving from those sites. Either the site isn't updating their inventory with us, has given the wrong path or another traveller has booked the last available seat.

What is HangZup's refund policy?

Because HangZup is a search engine, not a seller, we don't have a refund policy -- that's handled solely by the provider that booked your trip. Not sure what company to talk to? Check your credit card statement and/or check your email confirmation for the providers name.

Do prices include Taxes and Fees?

All flight prices on HangZup include applicable taxes and fees. Any exceptions to this are any optional fees like checked baggage or airlines that charge for seat selection, pet accommodations, etc. These types of add-ons will have to be arranged separately with your airline. Train and bus prices on HangZup include applicable taxes and fees. Some partners may charge an additional service fee, a fee for additional baggage, or a fee for certain payment methods.

Do flight prices include baggage fees?

Nope. You'll have to check out our Airline fees page to see if your airline charges extra for checked bags or carry-ons (yes, that's a thing now).

Can I search for a flight for me and my child?

When searching for flights on HANGZUP, you can select the number of children and infant passengers via the Passengers drop-down menu.

Can I book a flight for another person?

If you wish to pay for someone else's flight, you can certainly do so. However, you'll need to make sure when entering the passenger's details that the name you put on the ticket matches the traveller's ID exactly - a simple typo could prevent them from flying. Also, be aware that many airlines charge a substantial change fee to correct any mistakes should any information need to be edited after the ticket has been booked.

I'm looking to visit several different places on this trip. Can I book a flight that goes to more than one city?

We've got you covered. When you're on the HANGZUP Flights page, select Multi-City route below the search bar before you perform your search. This will allow you to search for a flight with up to 7 different legs.

A bunch of us are going on a trip together - how do I book a flight for a large group?

Currently HANGZUP can search for a maximum of nine passengers at a time. That said, HANGZUP can still help you locate the best itineraries for your group. We suggest you find the flight you wish to purchase by completing a search at hangzup.com and then contacting the airline directly to discuss group trips.

Where do the star ratings for hotels come from?

Star ratings are provided by the hotels themselves as well as online travel agencies that sell hotel rooms. HANGZUP takes that information and displays what's most accurate. We understand that some of these providers are more reliable than others and take this into account when displaying the number of stars.

Who do I contact to cancel or modify my booking?

To cancel or change your booking, it's always best to speak to the booking site directly. Can't remember who you booked with? You can find the travel provider's name on your confirmation email.

Where is my booking confirmation?

We would love to be able to provide that information but as bookings are not made directly with hangzup, we don't have access to your booking information. It's always best to speak to the booking site directly. In some cases, it may take up to 72 hours for the booking site to send the booking confirmation. Can't remember who you booked with? Don't worry! Search your email for keywords relating to your planned trip; the booking confirmation may have gone to your spam folder..

How do I search for my ideal hotel?

Scanning hundreds of booking sites, HangZup compares millions of hotel prices to make your search easier. Need help finding the ideal hotel? Use our filter menu to narrow your search. This will help you find something that's just right for you. Once you've found your ideal hotel, click on the deal and you'll be redirected to the booking site to make your reservation.